Pet Food Guidelines

To ensure every pet receives proper care and stays on schedule, we require all pet food to be pre-portioned into single-serving ziplock bags before arrival.

Food Preparation Instructions:

• Pre-portion each meal into a separate ziplock bag.

• Label the bags only if breakfast and dinner portions differ.

• Place all portioned bags into a tote or grocery bag clearly labeled with your pet’s name.

• Canned food does not need to be pre-portioned—you may bring the cans as they are.

• For food that requires refrigeration or freezing, we have appropriate storage available on-site.

Important Notes:

• Large containers or bulk bags of food cannot be accepted due to storage limitations and efficiency needs.

• If food is not pre-packaged as requested, a $5 per day fee will be applied.

• Any dog needing a late breakfast outside of our standard AM feeding time will incur a $5 fee per meal.

• If an additional lunch meal is needed outside of our standard AM and PM feeding schedule, there is a $5 per meal charge.

Thank you for helping us maintain a smooth and organized experience for all our furry guests!

Cancellation Policy

We strive to be as flexible as possible, but our cancellation policy varies depending on the time of year.

Non-Holiday Cancellations:

• While we do not require a specific notice period, we kindly ask for reasonable notice if you need to cancel or change your reservation.

• Cancellations can be processed through your customer portal, phone call, text, or email.

• Providing advance notice helps us accommodate other clients and manage our schedule efficiently.

Holiday Cancellations:

• A minimum 7-day cancellation notice is required to avoid fees.

• Cancellations or date reductions with less than 7 days' notice of the reservation start date will incur a $100 change fee (unless the reduction is only by 1 night, in which case we will charge equivalent of 1 night of boarding).

• This policy ensures fairness during high-demand holiday seasons.

• Holiday periods are subject to The Gold Leash Holiday Schedule.

The Gold Leash Holiday Schedule

The following Holidays are considered peak periods at The Gold Leash. These dates may change based on business demand:

• Spring Break Week (March 21st - April 6th 2025)

• Memorial Day Long Weekend (May 23rd - May 26th 2025)

• Independence Day Long Weekend (July 2nd - July 7th 2025)

• Labor Day Long Weekend (August 29th - September 1st 2025)

• Columbus Day Long Weekend (October 10th - October 13th 2025)

• Thanksgiving Week (November 21st - November 30th 2025)

• Christmas/New Years (December 19th 2025 - January 4th 2026)

Seasonal Boarding Rates

During these major holiday periods, a $10 per night surcharge for each guest will be applied to all boarding reservations to account for heightened demand and staffing needs. This will begin Memorial Weekend 2025.

Check-In and Check-Out Policy

Business Hours:

• Monday – Friday: 6:00 AM – 6:30 PM

• Saturday – Sunday: 8:00 AM – 12:00 PM 

Check-In:

• Pets may be checked in anytime during business hours on the first day of their reservation.

• We offer daycare reservations an option to drop off for daycare before normal business hours between 5:30am - 6:00am Monday through Friday for an additional $10 per reservation.

Check-Out:

• Check-out time is by 12:00 PM on the final day of your pet’s stay.

• Any check-outs after 12:00 PM will incur a daycare fee of $30 per individual dog or $58 for dogs sharing a room.

• Later pick-ups or drop-offs are available daily up to 8:00 PM for a one-time charge of $75. This must be booked in advance of pick-up or drop-off.

Maintaining these check-in and check-out times ensures a smooth, stress-free experience for both pets and their owners.

Vaccine Requirements

To ensure the health and safety of all pets in our care, we require up-to-date vaccinations for both dogs and cats. All vaccine records must include either an expiration date or confirmation of the vaccine’s validity for 6 months, 1 year, or 3 years. We cannot accept invoices as proof of vaccination unless they contain these details.

Required Vaccines:

Dogs:

• Bordetella (Kennel Cough)

• Rabies

• Distemper (DHPP or equivalent)

Cats:

• Rabies

• Feline Distemper (FVRCP)

Vaccine Record Requirements:

• Date of Administration – When the vaccine was given.

• Expiration Date OR Vaccine Duration – If an expiration date is not listed, confirmation of whether the vaccine is valid for 6 months, 1 year, or 3 years is required.

• Legible & Official Documentation – Records must be from a veterinarian and clearly indicate the pet’s name and vaccine details.

If your pet’s vaccine record does not meet these requirements, we kindly ask that you contact your vet to obtain an updated copy before their stay.

Uploading Vaccine Records

To streamline our check-in process and ensure records are up to date, we require all vaccination records to be uploaded to your customer portal before your pet's visit.

How to Upload:

• Log in to your customer portal https://thegoldleash.portal.gingrapp.com/

• Navigate to the Vaccine Records section

• Upload a clear, legible copy of your pet’s updated vaccination records JPEG's & PDF's are preferred.

• Ensure the document includes both the administration and expiration dates

• Submit and wait for confirmation

Alternatively, you can email your pet’s vaccination records to thegoldleash@shots.pet. Please use the same email address associated with your account, and the records will automatically upload to your profile.

If you have any trouble uploading records, feel free to contact us for assistance.

Administrative Service Charge

• A 3.9% administrative service charge applies to all payments.

• This is not a credit card fee, but a charge to help cover operational costs.

• To avoid this service charge, customers may choose to pay with cash.

Thank you for your understanding and continued support!